Shipping Policy

Place your order today and give us a space for about 14 to 21 business days for your order processing. If the product has to be procured from our head office in USA, it will take a minimum of 15 business days for the shipment to reach you .The delivery lead time is communicated to you on the website before the order is placed. It’s a pleasure to serve you. HerbsPro India® believes in serving its best to its customers. The prices mentioned and displayed on the website do not include the USA to India Duty and Shipping Charges. Also the shipping and handling charges are charged based on the product’s weight and shipping destination you have inclined.
Free Shipping Policy:
HerbsPro India® follows a unique shipping policy for the benefit of the customer. We treat our customers as King, in the sense that we take utmost care that the product ordered by the customer is reached with in no time and in perfect condition.

 

**Please note that extra shipping charges might apply for glass items, liquids, or very heavy packages due to the dimensions of the box. Please email support@herbsproindia.com for any questions and concerns.
Shipping Methods:
Herbsproindia.com follows few significant shipping methods to prove on par with excellence in their service. We have inbuilt shipping options which one can check at the time of placing the order online and we can offer as per the request and norms depending upon the packed weight of the box and shipping zones.
Back Orders:
Herbsproindia.com is updated with the latest inventory status on a day to day basis. Incase of any rare situation, if the website is not updated, it is very unlikely event that a product goes back ordered. We will let the customer know about the every move and status of the product to be delivered. Herbsproindia.com will let the customer know through email or phone within six days of the purchase. In such cases, to avoid delaying your entire order, Herbsproindia.com might split your order and send the products that are already available. The back ordered products will be shipped at our expense as soon as they become available.
Order Tracking:
When you place an order for a product, you will be receiving an order confirmation email within 24 hours from HerbsPro India®. This email will include the order number and the email address associated with the order. Also shipping confirmation is send via email along with package tracking number and instructions when the package is on board. Incase if the email notification is not received by the customer, they can login into their account and check their status; get a print out of the email confirmation and the tracking number. One more important thing is you need to check out your spam folder if by chance of any mistake, it might have landed there. 

 

If you do not receive an email confirmation, login in to your account to check the status of your order, print a copy of the email confirmation and get your tracking number.
Delivery Confirmation & Tracking:
When an order is placed onHerbsproindia.com, it confirms that the customer is subjected to agree to the shipping terms and conditions. The shipping labels are automatically generated with in-house software. The accuracy of the information is subjected to the details of the customers that are provided at the time of placing order. Incase of any incorrect address or incomplete address like incorrect zip code, missing apartment/suite/office number/name, etc., your package is returned to us or the shipping carrier does an address correction on the label, you will be charged Rs 75 per 500 gm.

 

If any customer wishes to drop their returned orders, the order will be subjected to re-stocking fee up to 20%.Shipping costs will not be refunded.Herbsproindia.com does not entertain or is not responsible for any package is lost, if it has incorrect address on it due to customer mistakes.

 

HerbsPro India® takes utmost care while shipping its products to the customers. When an order is placed it always takes into consideration the most important factors like delivery confirmation. The information can be tracked by either parties that isHerbsproindia.com and you. When you access the shipping company's tracking information, it is known specifically whether or not a package is delivered. If we find that the ship has not send the package, and if the tracking information shows the note of undelivered status, we will ship it back again. We trust on the information processed by the shipping company to decide if a shipment was really made or not. This contract commences at the time of shipment and means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

Please be sure that your address is correct and accurate.

Returns & Refunds:
We wish to make your shopping experience with us pleasant and completely satisfactory. In an effort to ensure your satisfaction, we offer a No Questions” 30-day return policy. Please review our Returns policy below:
Returns made due to Damaged (in shipping) or defective product(s) or In-correct product(s) shipped:
  • If a product received damaged or defective Herbspro India will issue refund for the product or will arrange replacement based on the customer choice. Provided, if the product damage is reported within 2 days from time of delivery of the product otherwise there will not be return of the product.
  • If product is received damaged a photograph should be sent to customer support of Herbspro India, it will have reviewed by the customer support team and arrangement for replacement or refund will be done only after the customer support team verifies the damage/defective.
  • For some of the products which have the policy of non-returnable after delivery will not be considered for return.
  • If the customer wants to return the non-returnable product, then restocking fee will be collected which is 25% of the price of the product. A restocking fee will be collected after communicating with the customer only.
Customer Returns or Refuses any shipments:
  • Returned products must be unopened and sealed, unless defective and refused shipments.
  • They must be returned within 30 days.
  • We will not charge any restocking fee.
  • We will not refund the shipping charges.
  • Once a product is returned, refund amount will be credited back to your account within 7 business days.
  • After 30 days, no returned products will be credited. 

 

Toll Free Number: 1800-419-8422
EMAIL: support@herbsproindia.com

 

 
We would greatly appreciate your sending us an email at support@herbsproindia.com before returning the item, or call us toll-free on 1800-419-8422In your email, please include your Order Number, Date ordered, and Reasons for return. 
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